發(fā)布時(shí)間：2018-01-15 23:04

  本文關(guān)鍵詞：贛州市旅行社人力資源管理現(xiàn)狀與對(duì)策研究　出處：《南昌大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 贛州 旅行社 人力資源管理

【摘要】：2013年，贛州市共接待旅游總?cè)藬?shù)同比增長20.7%，達(dá)到2600萬人次，旅游總收入同比增長25.71%，達(dá)到207億元人民幣。其中，接待入境旅游者同比增長5.77%，達(dá)到16萬人次；旅游外匯收入同比增長6.03%，達(dá)到4957萬美元；接待國內(nèi)游客同比增長20.8%，達(dá)到2575萬人次；國內(nèi)旅游收入同比增長26.07%，達(dá)到204億元人民幣。這說明贛州市的旅游發(fā)展呈現(xiàn)良好態(tài)勢(shì)。但與旅游業(yè)發(fā)展更好地區(qū)相比，贛州市的旅游發(fā)展還有更大的發(fā)展空間。其中，贛州旅行社行業(yè)做好人力資源管理，提高人力資本結(jié)構(gòu)和員工素質(zhì)將進(jìn)一步促進(jìn)贛州旅游業(yè)的發(fā)展。然而，贛州市一些旅行社為了追求短期的經(jīng)濟(jì)效益往往忽視提升從業(yè)人員素質(zhì)，沒有認(rèn)識(shí)到人力資源管理的重要意義和作用，缺乏人力資源管理專業(yè)人才和具體策略、措施開展人力資源管理和開發(fā)。 國內(nèi)外學(xué)術(shù)界對(duì)旅行社人力資源管理與開發(fā)已經(jīng)有了相對(duì)系統(tǒng)的研究，特別是在人才流失與人才危機(jī)管理、薪酬管理、績效管理、人才需求預(yù)測等方面研究成果較多，提出了較多的新措施、新方法、新機(jī)制。但是，現(xiàn)有研究成果多集中在留才、用才方面，對(duì)育才、選才的研究不多。同時(shí)，一些研究在開展調(diào)查研究方面稍顯不足，分析論證缺少實(shí)證基礎(chǔ)，不利于在管理實(shí)踐中應(yīng)用。 通過調(diào)查研究，贛州市旅行社人力資源管理存在的主要問題是：人力資源管理意識(shí)淡薄、管理制度不健全、規(guī)劃缺失、考評(píng)和激勵(lì)手段單一、薪酬缺乏競爭力、優(yōu)秀旅行社人才匱乏、市場競爭層次低、企業(yè)文化建設(shè)滯后、管理方式缺乏民主和員工參與、員工培訓(xùn)滯后。依據(jù)理論研究的收獲和實(shí)踐探索，解決上述存在的問題要在管理上有所創(chuàng)新，主要的策略應(yīng)當(dāng)包括：加強(qiáng)行業(yè)監(jiān)管和政策引導(dǎo)，為旅行社提升人力資源管理水平提供宏觀政策環(huán)境；旅行社自身更新理念，，建立現(xiàn)代人力資源管理制度；探索人力資源外包模式，提升企業(yè)人力資源管理水平；開展企校深度合作，提升人力資源開發(fā)水平。
[Abstract]:In 2013, the total number of tourists received in Ganzhou City increased by 20.7m, to 26 million, and the total tourism income increased 25.71RMB, reaching 20.7 billion RMB, compared with the same period last year. The number of inbound tourists increased by 5.77% to 160,000. Foreign exchange income from tourism increased by 6.03% to US $49.57 million. The number of domestic tourists increased by 20.8from the same period last year, reaching 25.75 million. Domestic tourism income increased 26.07% to 20.4 billion yuan, which shows that Ganzhou city's tourism development shows a good trend, but compared with the tourism development in better areas. There is still more room for development of Ganzhou tourism. Among them, Ganzhou travel agency industry to do a good job in human resource management, improve the structure of human capital and staff quality will further promote the development of Ganzhou tourism. In order to pursue short-term economic benefits, some travel agencies in Ganzhou often ignore the promotion of the quality of employees, do not recognize the importance and role of human resource management, lack of human resources management professionals and specific strategies. Measures to develop human resources management and development. The domestic and foreign academic circles have already had the relatively systematic research to the travel agency human resources management and the development, especially in the talented person drain and the talented person crisis management, the salary management, the performance management. There are many research results in the field of talent demand forecasting, and many new measures, new methods and new mechanisms have been put forward. However, the existing research results focus on the retention and use of talents, and the research on cultivating talents and selecting talents is not much. At the same time. Some researches are insufficient in carrying out investigation and research, and the analysis and argumentation lacks the empirical foundation, which is unfavorable to the application in management practice. Through investigation and research, the main problems of Ganzhou travel agency human resource management are: weak awareness of human resource management, imperfect management system, lack of planning, single evaluation and incentive means. Lack of competitiveness of compensation, lack of excellent travel agency personnel, low level of market competition, lagging behind the construction of corporate culture, lack of democratic management and staff participation. Staff training lags behind. According to the harvest of theoretical research and practical exploration, to solve the above problems in the management of innovation, the main strategies should include: strengthen industry supervision and policy guidance. To provide macro policy environment for travel agencies to improve the level of human resources management; The travel agency itself updates the idea, establishes the modern human resources management system; Explore the mode of human resource outsourcing to improve the level of human resource management; Carry out deep cooperation between enterprises and schools to improve the level of human resources development.
【學(xué)位授予單位】：南昌大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F272.92;F592.6

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