【摘要】：近年來,鐵路開始積極探索多學(xué)科、多渠道、多層次的市場發(fā)展道路,主要市場從賣方市場向買方市場轉(zhuǎn)變,運(yùn)輸經(jīng)濟(jì)結(jié)構(gòu)也向市場傾斜,貨流特征從“少品種、大批量、少批次、長周期”向“多品種、小批量、短周期、多批次”轉(zhuǎn)變,從而使得商流特征也隨之改變。為適應(yīng)這種變化,鐵路物流企業(yè)借助信息技術(shù)、電子商務(wù)、供應(yīng)鏈一體化發(fā)展的有力優(yōu)勢,積極構(gòu)建全程物流服務(wù)體系,動(dòng)態(tài)研究產(chǎn)品設(shè)計(jì)、組織機(jī)構(gòu)構(gòu)建、貨運(yùn)組織、營銷技術(shù)等,使其與全程物流的發(fā)展相適應(yīng)。 本文運(yùn)用EPC事件驅(qū)動(dòng)流程鏈理論,對鐵路貨運(yùn)業(yè)務(wù)流程進(jìn)行重新設(shè)計(jì),使其更適應(yīng)全程物流服務(wù)。首先對全程物流服務(wù)的涵義、特點(diǎn)及全程物流服務(wù)下的鐵路貨運(yùn)的變化、需求特點(diǎn)、預(yù)期目標(biāo)進(jìn)行了分析；進(jìn)而,通過對既有鐵路貨運(yùn)流程與全程物流服務(wù)要求的適應(yīng)性討論,分析了設(shè)計(jì)鐵路貨運(yùn)業(yè)務(wù)流程的必要性和可行性,并提出了全程物流服務(wù)下鐵路貨運(yùn)業(yè)務(wù)流程的特征,根據(jù)其特征分析了設(shè)計(jì)原則,提出了設(shè)計(jì)思路；最后,將整個(gè)業(yè)務(wù)流程網(wǎng)分為三個(gè)模塊及三個(gè)鏈條,以客戶利益最大化為導(dǎo)向,分別建立EPC模型,通過化零為整,提出了全程物流服務(wù)下鐵路貨運(yùn)業(yè)務(wù)流程網(wǎng)的EPC模型。
[Abstract]:In recent years, the railway began to actively explore a multi-disciplinary, multi-channel, multi-level market development road, the main market from the seller's market to the buyer's market, the transport economic structure is also tilted to the market, the characteristics of cargo flow from "few varieties, large quantities," Small batch, short period, multiple batches "change to many varieties, small batches, short cycles, multiple batches", so that the characteristics of business flow also change. In order to adapt to this change, railway logistics enterprises with the help of information technology, e-commerce, supply chain integration development of powerful advantages, actively build the whole logistics service system, dynamic research on product design, organizational structure, freight organization, Marketing technology and so on, make it adapt to the development of the whole logistics. In this paper, the EPC event-driven process chain theory is used to redesign the railway freight business process to make it more suitable for the whole logistics service. Firstly, this paper analyzes the meaning and characteristics of the whole logistics service, the change of the railway freight transportation under the whole logistics service, the characteristic of the demand and the expected target. Then, by discussing the adaptability between the existing railway freight transportation process and the whole logistics service requirements, the necessity and feasibility of designing the railway freight transport business process are analyzed, and the characteristics of the railway freight transport business process under the whole logistics service are put forward. According to its characteristics, the design principle is analyzed, and the design idea is put forward. Finally, the whole business process network is divided into three modules and three chains. Based on the maximization of customer interests, the EPC model is established, and the EPC model of railway freight transport business process network under the whole logistics service is put forward by turning zero into integration.
【學(xué)位授予單位】：北京交通大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：U294.1

【參考文獻(xiàn)】

相關(guān)期刊論文 前3條

1 王文啟;;關(guān)于鐵路工程建設(shè)管理模式與EPC工程總承包的探討[J];消費(fèi)導(dǎo)刊;2007年09期

2 郭忠金;;業(yè)務(wù)流程再造概念與內(nèi)涵綜述[J];江蘇商論;2010年03期

3 戴志華;周凌云;;傳統(tǒng)物流企業(yè)業(yè)務(wù)流程再造的研究[J];鐵路采購與物流;2006年06期

，

本文編號：2469136